Customer Ratings & Reviews for Michigan Community Insurance Agency
I wanted to contact you regarding your employee, Margaret Sills, whom I have been working with lately. She has been attentive to detail, insightful and very respectful in all of our encounters.
In today's world, which I believe to be devoid of excellent customer service, it's important to speak up when serviced in manner surpassing expectations. Margaret is an asset to Citizens and I will be asking for her specifically when conducting future business. She is terrific!
Beverly S., Clarkston, MI
If I could rate Adam Barhorst between 1 and 10, I would give him a 10+
Debra A., Southfield, MI
I have been using your service for many years. Thank you for the fantastic service.
Susan H., Waterford, MI
MICA folks are the best!! In a world where customer service is vital it's also the most difficult. These friends go out of their way to help. Even if the news is bad one can rest assured they've done all they can to give the best option.
Gina Z, Northville , MI
I have been attempting to re-new my home and auto insurance policies with your office for over a month. Every time I called and asked a question, I was told that I would get a call back. Did not happen. When I asked for my policies to be sent to me I would receive various pages of each policy several days later through the USPS. On Friday, October 16, 2020 I called the office and reached Su H. Within a very short time she reinstated my expired policies, got permission to subtract the late fees, emailed me copies of my policies and allowed me to pay the remaining fees. To say that she was helpful is quite the understatement. I want to acknowledge her and thank her again for dropping everything and make my frustrations disappear. Thank you, Su!
Thank you for the 5 Star Review. We were concerned by the initial experience you had and would like to get more information to make sure we consistently meet our commitments to our valued clients. Please contact email@example.com if you are willing to share more. We are glad Su was able to get things back on track!
Suellen T, Commerce Township, MI
Will was always very responsive and helped me understand all aspects of my policy. He also helped me weigh the benefits and costs of various coverage options.
Shawn, Dexter, MI