Customer Ratings & Reviews for Michigan Community Insurance Agency
Sheila Oliver is an amazing agent. She has saved my whole family tons of money by shopping the best rates for us.
Christine L, South Lyon , MI
Jason and his team are very knowledgeable and great to work with! I refer Jason to everyone I know that needs insurance.
Crystal H, Commerce, MI
Thank you so very much for your positive and very patient service. You took away my angst. You turn my extremely scary venture, into a pleasant experience.
Lisa K, Plymouth, MI
Great company , very helpful
Brian O., Northville, Michigan
I cannot say enough good things about Will Rogers! He is very knowledgeable and quick to answer any questions. He’s also extremely expeditious in getting any changes done that I’ve requested. I’ve recommended him to many of my friends and will continue to do so!
Claire, Westland,, MI
Cynthia Bezaire was recommended to me by a close friend, and she has done a wonderful job finding us the insurance we needed and answering our many questions. She always takes the time to help us when we need it, and goes above and beyond to meet our needs.
Steven J., Westland, MI
Sheila Bima has gone out of her way today to be extremely helpful, as my husband and I had to make several changes to our policy and had questions that Sheila was able to help us with. As a side note, our agent was out of the office today, and Sheila stepped in and gave us all the time we needed.
Lenoir J., Westland, MI
I wanted to contact you regarding your employee, Margaret Sills, whom I have been working with lately. She has been attentive to detail, insightful and very respectful in all of our encounters.
In today's world, which I believe to be devoid of excellent customer service, it's important to speak up when serviced in manner surpassing expectations. Margaret is an asset to Citizens and I will be asking for her specifically when conducting future business. She is terrific!
Beverly S., Clarkston, MI
If I could rate Adam Barhorst between 1 and 10, I would give him a 10+
Debra A., Southfield, MI
I have been using your service for many years. Thank you for the fantastic service.
Susan H., Waterford, MI
MICA folks are the best!! In a world where customer service is vital it's also the most difficult. These friends go out of their way to help. Even if the news is bad one can rest assured they've done all they can to give the best option.
Gina Z, Northville , MI
I have been attempting to re-new my home and auto insurance policies with your office for over a month. Every time I called and asked a question, I was told that I would get a call back. Did not happen. When I asked for my policies to be sent to me I would receive various pages of each policy several days later through the USPS. On Friday, October 16, 2020 I called the office and reached Su H. Within a very short time she reinstated my expired policies, got permission to subtract the late fees, emailed me copies of my policies and allowed me to pay the remaining fees. To say that she was helpful is quite the understatement. I want to acknowledge her and thank her again for dropping everything and make my frustrations disappear. Thank you, Su!
Agency Reply:
Thank you for the 5 Star Review. We were concerned by the initial experience you had and would like to get more information to make sure we consistently meet our commitments to our valued clients. Please contact info@michigancommunity.com if you are willing to share more. We are glad Su was able to get things back on track!
Suellen T, Commerce Township, MI
Will was always very responsive and helped me understand all aspects of my policy. He also helped me weigh the benefits and costs of various coverage options.
Shawn, Dexter, MI
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